Contact Management is a front door to policing for many members of the public.
The work
Public contact, incident and crime recording, triage and control-room coordination are core Contact Management functions. Staff identify risk and vulnerability, maintain operational records and support the deployment of policing resources.
Roles
The function can include public contact, incident assessment and control-room coordination. The live vacancy identifies the exact post and duties.
Public contact
Contact Management receives information from people who need police help or advice and helps identify what response is required.
Assessment and recording
Staff record information accurately, identify risk and vulnerability, update incidents and crime records and make sure information reaches the right operational team.
Control-room work
Where the post includes command-and-dispatch duties, staff maintain situational information and support the deployment and coordination of police resources.
Skills and working environment
The work requires calm communication, accurate decision making, attention to detail and the ability to manage competing priorities. A vacancy explains the working pattern for the post.
Current opportunities
Only opportunities shown on Vacancies are open for application. An information page does not mean recruitment is open.